Frequently asked questions

Yes. We process card payments using the Stripe platform. Stripe processes millions of payments a year and is trusted by millions of businesses of all sizes. From startup to large companies. They follow the most strict security requirements in the payments industry.

At no point does dwellow store your card details, whether paying online or over the phone. If you chose to pay by phone the payment is handled through an automated service which means even our team never hear or see your card details.

Yes. We accept American Express as well as Visa and Mastercard debit and credit cards. All payments are processed via our secure Stripe payment gateway.

Stripe is payment service provider that millions of businesses of all sizes—from startups to large companies—use to accept payments, send payouts, and manage their businesses online.

Once we have processed your bank statement will normally show the charge as dwellow.co.uk or dwellow.

Yes. We've partnered with Dopple to offer finance options to help you spread the cost of your home upgrades up to 120 months (10-years).

Dwellow Limited ("dwellow") may introduce customers to Social Money Limited trading as Dopple, authorised and regulated by the FCA, as a credit broker and lender.

For this promotion, Dopple is acting as a credit broker only for a panel of lenders and not as a lender. Finance is subject to status. Missed payments may affect your credit score and incur fees. Dopple does not charge a fee for its service and instead receives a commission based on a percentage of credit taken.

Representative Example: Total loan amount= £5,000. Repayable by 60 monthly repayments of £116.26. Total charge for credit= £1,975.81. Total amount repayable = £6,975.81. Interest rate is 14.9% per annum fixed. Representative APR 14.9% fixed. Subject to status.

Please note, the rate which you are offered may differ from the rate above and it will depend on your personal credit circumstances. Missed payments may affect your credit file, future borrowing and incur fees. Dopple do not charge you a fee for the service. Dopple receive a commission based on a percentage of the total amount of finance taken. This will not affect the interest offered, or the total amount repayable.

Annual Percentage Rate (APR) is the official rate used to help you understand the cost of borrowing. It takes into account the interest rate and additional charges of a credit offer. All lenders have to tell you what their APR is before you sign a credit agreement.

Whilst there is no charge for taking a finance option, certain finance products are liable to interest which is factored into your monthly repayments. The lender may also have late payment fees, which will be highlighted in your credit agreement.

Dopple are a trading style of Social Money Limited authorised and regulated by the financial conduct authority (FCA firm reference: 675283), a company registered in England (Reg Number: 08054296). Registered with the Information Commissioners Office (Ref Number: ZA026178).

Dopple is a credit broker and not a lender. Dopple, 2nd Floor, St Johns House, Barrington Road, Altrincham, Cheshire, WA14 1JY. Contact Number: 0161 425 6363. Email Address: info@dopple.com

Dopple works by introducing your single application to a selection of finance products from our lender. If the lender approves your application, Dopple will present you with that finance offer.

You must be over 18 years of age.

You should be in regular full time or part time employment (with a minimum of 16-hours a week, unless you are retired or in receipt of certain benefits).

You should be a permanent UK resident holder able to supply a UK address history for the last 3-years. Additionally you must also have a UK bank account capable of accepting direct debits.

Adverse credit history can negatively affect your finance application.

Where you are paying a deposit you'll need to use either a debit or credit card.

On our checkout page simple select "Book and Apply" option and fill out a simple application form. Based on which home upgrade you have selected Dopple will then search through our lenders products and present a number of different finance options. This gives you total flexibility in the type of credit that suits you. Once you've been approved it's simply a case of paying your deposit and signing your agreements. We will then arrange for the installation of your home upgrade.

If you're ordering over the phone you'll be sent a link to the online application form to complete.

When you apply Dopple will undertake what is called an initial 'soft' credit check. This will not impact your credit file. Should you accept a finance offer the lender will need to run a 'hard' check which means they will make a complete search of your credit report. Each 'hard' search is recorded on your report, so any company searching it will see that you've applied for credit. Too many 'hard' checks over a short period of time can affect your credit score for six months, affecting your ability to get approved for credit in the future.

Yes. If you're ordering over the phone you'll be sent a link to the online application form to complete.

On average it should take a few minutes to complete the Dopple application and once you've selected the finance plan that suits it can take up to sixty seconds for the lender to reach a decision. In the rare case where an instant decision is not possible then Dopple will email you to run through anything else the lender may need.

There are a number of reasons why an application can be declined and due to data protection lenders are not allowed to provide the exact details to Dopple. This process is also carried out solely by the lender and Dopple or dwellow have no part in the decision, nor do we receive any justification or explanation. Should you wish to find out more please contact the lender directly, using the details provided on the email you received.

Finance products have a 14 day cooling off period in accordance with the consumer credit act of 1974 – this means that within that period you can withdraw from the agreement without facing any penalties. Should you wish to cancel please contact us on 0330 822 2795.

Please contact us on 0330 822 2795 and one of the team will be able to help.

Dopple lets us know straight away. We will then contact you to confirm your installation and next steps. Your lender will also confirm the schedule of payments and repayment amounts.

In the first instance you should contact your lender directly using the details found in your credit agreement. Your lender's details can also be found in the Dopple Portal.

Refunds on finance operate in the same way as debit or credit card payments. We will contact your lender to arrange this and if you are eligible for a full refund then this will also close your finance plan.

Should you wish to make any extra payments or settle your balance in full please contact your lender directly. Their details can be found in the Dopple portal and in the emails you received from Dopple when originally applying for the loan.

You should contact your lender directly. Their details can be found in the Dopple portal or in the emails you received from Dopple when applying. You can also use these contact details to change payment dates and check your balance.