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Our policies and terms

Last updated: 10 August 2024

Here's the latest versions of our customer policies, terms and conditions as well as general policies that explain how we manage important topics like privacy and complaints.

Product and Services Terms

Boiler installation terms and conditions

Air source heat pump terms and conditions

Privacy and Data

Privacy policy

Cookies policy

General policies

Our approach to handling complaints

Website terms of use

Website acceptable usage policy

Has something gone wrong?
If something's gone, we're really sorry. We're keen to put it right, learn from the issue and do our best to ensure it doesn't happen again for you or our other customers. You can contact us at hello@dwellow.co.uk or 0330 822 2795.